Communications (Policy & Procedures)
As a First Choice Home Care LLC client, it is our policy to prioritize YOU! Our clients and client representatives can contact the agency 24 hours a day, 7 days a week, 365 days out of the year, regarding care.
Communication is one of the most important aspects in healthcare. We here at First Choice Home Care communicate via many different modes of communication (text, phone, email, face-to-face etc.). Text, Phone and Email communications allow us to easily be able to document in our portals, the nature and details of our communication, for future reference, and so that we can help bridge the gaps within your Healthcare Team (physicians, family caregivers, FCHC etc.). Face-to-face communication allows us to build rapport with our clients, as well as assist individuals whose communication style may be visual or kinaesthetic.
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When reaching out to you, First Choice Home Care will exhaust all methods of communication. If a matter is an emergency, requiring immediate help, please Call 911.
Once First Choice Home Care brings you on as a client, we take every possible situation into consideration, and map out a plan (in an effort to be proactive), to assure our clients needs are met. However, this may take some time to develop, and we ask for patience and understanding, as we perfect your care plan.Â
When reaching out, please be sure to include the following:
- Your NameÂ
- Callback Phone Number
- Reason for Call (Concerns)
- Preferred Solution you are looking for
After Hours
We are available to our clients after-hours. After the hours of 7pm est, we will usually text before calling (in an effort to respect quite hours), unless otherwise requested,
If the call is pertaining to a shift (occurring within the next 12 hours), scheduled between the hours of 7pm-7am, we will usually exhaust ALL modes of communication.
